Product Returns – Change of Mind
Even though a Product is not defective, you may return a Product because of a change of mind or if you are not satisfied (“Change of Mind”) with the Product if:
The Product is not a Non-refundable Product set out in Schedule 2;
You request for a Return within 14 days from the date of delivery;
The Product is unused, unaltered, unwashed, and unworn;
The Product is in its original brand packaging with original tags intact; and
The Product is returned in the same condition received, in its original packaging.
We reserve the right to include additional conditions before accepting a Product return for Change of Mind.
You bear all costs incurred in returning a Product for Change of Mind. If you enjoyed free shipping for your Products which are returned for Change of Mind, we reserve the right to deduct the shipping fees previously waived from any refund we give.
Product Returns – Defective Products
You may return a Product if it is damaged, a wrong product, or does not conform with the Order (“Defective”).
If a returned Product is assessed to be Defective, we will reimburse you for all reasonable delivery costs, and refund you for the Defective Product.
You may request to return products by:
Contacting our Customer Service Team for a return request; or
Registered Customers may submit a return request using the order detail page of the Registered Customer’s account.
Requests to return Products must be accompanied by your order number, full name, address, product details, reason for return, and any other details we request. You are responsible for ensuring that all information provided is true, complete, and accurate.
Upon receiving a request for a return, we will assess the request, and if approved, we will provide further instructions on how to return the Product.
On receiving the Product, we will examine and assess (at our discretion) if the Product is eligible for a return and refund.
Our decision on whether a Product is eligible for a return, or whether a Product is Defective, is conclusive.
If a returned Product is not eligible for return, we have the discretion not to repair, replace, or refund you for the Product, and may send the Product back to you at your cost.
If your returned Products are accepted by us for return, we will process a refund to you within a reasonable time. This may take up to 7 working days to be reflected in your credit card account, or may only be reflected in your next monthly statement.
Refund amounts do not include the cost of shipping fees paid. We will only refund shipping fees paid where all Products in an Order are Defective.
If you purchased Products under any discount or using any voucher or promotions, only the final paid price after discounts will be refunded.
We do not provide exchanges for Products. Please return your Product for a refund and place a new Order for the different Product.